Thursday, October 8, 2015

Yes. Yes yes.Holes. They are Holes of Epic Holeness. "How do you know when a Comcast technician is lying? Their asshole puckers."
S. Kimmel

Wednesday, October 7, 2015

BAD MONEY DRIVING OUT GOOD - CNN Money

Comcast customers in California sure didn't get what they paid for.

The company released the phone numbers and addresses of 75,000 customers who paid Comcast to be unlisted. It settled the matter with the state of California for $33 million.
The personal information was released between 2010 and 2012 as the result of a coding error.
Based on the settlement, Comcast must pay $25 million to California's Department of Justice and Public Utilities Commission to cover penalties and investigative costs.
Comcast said it immediately notified its customers when the leak happened, and refunded them for the services they'd paid for. The settlement awarded roughly $8 million to the affected customers in California, each of whom will receive $100. Anyone who felt their personal safety was threatened by the disclosure will receive additional restitution.
statement released by California Attorney General Kamala Harris said Comcast was still in the process of issuing $2 million in customer refunds.
Comcast customers pay about $1.50 a month to have their personal information unlisted.
"Publishing personal information that should have been unlisted is unlawful and a troubling breach of privacy," Harris said. "This settlement provides meaningful relief to victims, brings greater transparency to Comcast's privacy practices and sends a message that violations of consumers' privacy will result in significant penalties."
Comcast must also improve its policies for handling customer complaints, and place greater restrictions on how vendors use customers' personal information.
"We are pleased to have reached a settlement with the California Public Utilities Commission and the California Attorney General's office that brings this matter to closure," a spokesperson for Comcast said. "While this matter was operationally resolved nearly three years ago, it has always been our goal to find a solution that works for all parties and for the customers who were impacted by this error."
Current customers will receive restitution payments on their bills and former customers will receive checks. Those with questions can call Comcast at 1-855-290-6262.

SOMEBODY NOTICED - from CNN Money

Not excited about wasting hours to cancel your Comcast contract? Outsource it for $5!

Airpaper, a new Oakland-based company, promises to take all the hassle off your hands.
It's simple: Users pay $5, fill out an online form, and Airpaper will send a physical letter to Comcast (CCV) on your behalf to cancel service.
"Billions of hours of beautiful human life are lost each year to terrible but required processes," according to the company website. "At AirPaper, we're dedicated to helping people spend as much time as possible doing the things they love."
The founders got the idea after co-founder Earl St Sauver struggled to cancel his own Comcast services. But Airpaper isn't picking on Comcast just for the heck of it.
The company has bigger plans to help people tackle other pain-in-the-butt things -- getting a visa for China, business tax registration and securing a parking permit in San Francisco.
"We chose to start with Comcast, because it's so emblematic of a process that is needlessly broken," Pollak said.
Comcast, on the other hand, seems to be doing well. The company reported revenue was up 11% and profits up 7% in the most recent quarterly, and added 180,000 new broadband customers.
Comcast didn't respond immediately to a request for comment.